Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era
In these presentation slides, The Clean Electrification Maturity Model (CEMM), developed by IBM and APQC, identifies the key success factors that enable electric utilities to…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Presentation Slides|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Presentation Slides|
Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Presentation Slides|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Presentation Slides|
Tips to Motivate Knowledge Sharing and Reuse
Every organization has its own combination of policies and incentives to convince employees to build knowledge sharing and reuse into the way they work. In this presentation,…
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Presentation Slides|
KM Met Adult Learning: A Love Story
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Presentation Slides|
KM Reinvention: Faster, Tougher, Smarter
Change is inevitable. Even when everything is going well and you're at the top of your KM game, you can be sure that tomorrow will not look like today. Whether driven by a…
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Presentation Slides|
Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence
The increasing volume of information and diversity of channels make it difficult to connect with the knowledge and subject matter experts needed to solve problems. As a…
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Presentation Slides|
Using Online Collaboration Platforms and Communities to Learn
Many organizations and individuals fall into the trap that technology can fix it all because they lack the understanding of the main factors that make knowledge management…
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Presentation Slides|
Using Design Thinking to Strengthen CoP Leadership and Measurement
While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value to the organization can be extremely challenging. This presentation…
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Presentation Slides|
Integrating Enterprise Social Tools and Communities of Practice
For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…
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Presentation Slides|
Leveraging SMEs as KM Practitioners in a Humanitarian INGO
This presentation from APQC's 2019 KM Conference explores how a small training team in a humanitarian relief and development organization has come alongside a team of 20+…