Resource Library

Emotional Connection and Influencing Change

Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…

The Coca-Cola Company’s Journey to Becoming a Learning Organization

When The Coca-Cola Company reset its strategy to become a consumer-centric, total beverage company, it had to rethink all of its talent practices and redefine what it means…

Remoteability: The Essential Post-Pandemic HR Metric

Many employers are grappling with how to handle remote work--making decisions about who can work remote, how often, and with how much flexibility? In this webinar, Tim…

Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

How PepsiCo Is Transforming the Traditional Employee Survey

In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…

Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change

Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…

Digital Process Transformation: A Value-Driven Approach

When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…

How RPA Can Transform and Accelerate Shared Services

Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared…

How Walmart Built a Data-Driven Diversity and Inclusion Strategy

In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…

Transforming the Employee Experience at IBM

From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience.  Use Agile and…

The Evolution of the Finance Talent Development Programs at Verizon

In this APQC webinar, Dawn Sieh, PhD, program manager of Verizon Finance shares the transformational journey of building a global Finance Talent Development program and the…

The Future of Rewards at Unilever

Rewards is on the verge of a major transformation. A new generation of workers has emerged with different priorities and expectations for rewards. At the same time, HR has…

How Ericsson Manages Changing Skill Sets and Competencies in Shared Services

As HR shared services organizations mature, they require different kinds of contributions from HR shared services employees. In this APQC webinar, guest speaker Anshu Gupta…

Ericsson's HR Global Operations Journey

Learn from Claudia Petrocchi, head of the international mobility center of excellence at Ericsson, about the organization's journey from a regional HR shared services to an…