Resource Library

Accelerate Innovation: Connect Every Employee to the Organization's Collective Knowledge

Globalization, intense competition, and the resultant innovation imperative have changed for good the way large organizations are structured. Expanding your vision of where…

Finding Answers Quickly with Knowledge Flow

With a growing number of internal repositories, Shopify’s frontline support team struggled to find the right information at the right time. This slowed down customer support…

How Innovative is Your Approach to KM?

How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…

A Conversation About Knowledge Management and Organizational Culture

Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…

The Intersection of KM and Diversity, Equity, and Inclusion

Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…

How Innovative Is Your KM Approach?

How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…

Tying Knowledge to Action: Strategies for a Modern Digital Workplace

For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified in 2020,…

Why Knowledge-Centric Organizations Need Enterprise Search to Thrive

A key to successful knowledge management is ensuring information is easily accessible. But when it’s stored across different repositories, in all different formats, it has a…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…

Using AI to Identify Skill Gaps and Surface Hidden Expertise

With more than 90 percent of the workforce remote today, simplifying where to source knowledge and expertise has become a critical challenge with a serious impact on…

Connect the Virtual Workplace Using Intelligent Search

Many organizations have suddenly found themselves in the virtual workplace.  Having all employees working remotely has introduced challenges related to sharing knowledge,…

Embedding Intelligence in KM: Cognizant Technology Solutions

Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…

Managing KM Change Amidst Failure and Chaos

In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…

Life After Love: What Happens After Communities of Practice Fail?

This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…

Use Culture Accelerators to Super Charge Communities

Microsoft conducts culture accelerators workshops to guide community leads and members through fun, highly productive community activities that result in tangible community…