Resource Library

Robotic Process Automation: The Gateway to Process Improvement

The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…

Pratt & Whitney Operations Process Classification Framework (PCF) Journey

Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…

A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union

Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Simplify Process Management to Amplify Success

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…

Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…