Resource Library

Assess, Improve, and Benchmark Using the BEST Method

The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…

Robotic Process Automation: The Gateway to Process Improvement

The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…

Emotional Connection and Influencing Change

Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…

A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union

Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…

Open Innovation: Realizing the Value of Ecosystem Collaboration

As organizations are transitioning to increasingly open business models, open innovation has become an essential driver of growth. IBM and APQC have been researching open…

Pratt & Whitney Operations Process Classification Framework (PCF) Journey

Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…

Simplify Process Management to Amplify Success

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…

Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…

Being Agile: Adapting Design Processes

Many companies are embracing Agile, a project management paradigm that stresses iteration, collaboration, self-organization, and customer centricity. However, people are…

Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change

Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…

Enhancing Business Value Through Project Training & Mentoring

Project mentoring and training for Lean Six Sigma Green Belt candidates carries a dual benefit: Not only does it dramatically increase the rate of student success, but also…

Value Pursuit Utilizing Enterprise Process Optimization and Standardization

Aerospace and defense organization Raytheon has a long history in leading innovation. But as technology and business conditions change, Raytheon must be able to adapt to…

Influencing Change through Process Visualization

In The Vanguard Group’s old state, it was operating in business silos. It was a very inefficient process which led to multiple handoffs; a staggering 45 percent of work was…