Resource Library

The Role of Artificial Intelligence in Process Improvement and Knowledge Management

During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to…

Robotic Process Automation: The Gateway to Process Improvement

The Federal Home Loan Bank of San Francisco took a grassroots approach in building its robotic process automation (RPA) Center of Excellence, starting slowly with ad-hoc get…

Pratt & Whitney Operations Process Classification Framework (PCF) Journey

Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…

Emotional Connection and Influencing Change

Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…

Open Innovation: Realizing the Value of Ecosystem Collaboration

As organizations are transitioning to increasingly open business models, open innovation has become an essential driver of growth. IBM and APQC have been researching open…

A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union

Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…

Assess, Improve, and Benchmark Using the BEST Method

The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Simplify Process Management to Amplify Success

Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…

Process Toolkit to Challenge the As-Is

In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…