Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…
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Presentation Slides|
Applying a 'For Colleagues, By Colleagues' KM Strategy
Knowledge management strategies in any organization are exceptionally complex. In pharmaceutical R&D, KM can be a monster. Consider unique business needs, the cross…
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Presentation Slides|
Changing Behaviors and Normalizing KM Across Your Organization
Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model…
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Presentation Slides|
Boeing Knowledge Management Overview
In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…
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Presentation Slides|
NASA: Effective Management of Mission Knowledge
At APQC’s November 2015 MENA Conference in Dubai, NASA Chief Knowledge Officer Ed Hoffman described the agency's state-of-the-art KM program. The U.S. space agency has…
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Presentation Slides|
Wikimedia Loves Knowledge
These are the slides from APQC's February 2016 KM Community Call. What can be learned from the Wikimedia Foundation which hosts Wikipedia and relies on global volunteer…
