Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Presentation Slides|
Improving Process Execution & Lowering Risk through Knowledge Management
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
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Presentation Slides|
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
FTEs co-located in a specific geographic region as a percentage of KM FTEs
