Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Trends in Learning & Development: Practices, Programs, and Technology
During the second webinar of a 3-part series, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, showcases the results of APQC’s learning and…
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Presentation Slides|
Trends in Learning and Development: Practices, Programs, and Technology
During the second webinar of a 3-part series, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, showcases the results of APQC’s learning and…
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Presentation Slides|
Trends in Learning & Development: Learning Needs, Staffing, and Spending
During this first webinar of a 3-part series, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, showcases the results of APQC’s learning and…
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Webinars & Videos|
Trends in Learning & Development: Learning Needs, Staffing, and Spending
During this first webinar of a 3-part series, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, showcases the results of APQC’s learning and…
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Webinars & Videos|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Webinars & Videos|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Webinars & Videos|
How to Drive Effective Change in Organizations
Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…
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Presentation Slides|
Story for Stronger Leadership
Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
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Presentation Slides|
Diversity, Equity, & Inclusion: What Will It Take to Move the Needle?
What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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Presentation Slides|
Setting the Foundation to Deliver on DEI Commitments
Across the globe, organizations have made public declarations about workforce diversity, equity, and inclusion. What will it take to deliver on these commitments? In this…
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Webinars & Videos|
Setting the Foundation to Deliver on DEI Commitments
Across the globe, organizations have made public declarations about workforce diversity, equity, and inclusion. What will it take to deliver on these commitments? In this…
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Webinars & Videos|
Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Having an established risk culture is beneficial for all organizations in times of crisis. However, establishing a risk culture is difficult and requires an environment that…
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Presentation Slides|
Learning Techniques to Enhance Abstract Risk Knowledge and Behavior
Having an established risk culture is beneficial for all organizations in times of crisis. However, establishing a risk culture is difficult and requires an environment that…