Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
How to Leverage APQC's KM Maturity Assessment
In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…
-
Presentation Slides|
Supply Chain Benchmarking: What, Why, and How
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…
-
Presentation Slides|
People, Process, Purpose: Cornerstones of Sustainability
Sustainability is a topic that is often described as the next wave of global economic transformation and the next corporate frontier. And while sustainability is also…
-
Tools & Templates|
APQC’s KM Measurement Alignment Worksheet
APQC’s KM Measurement Alignment Worksheet helps KM programs explicitly connect their measures to things that matter to the business. The worksheet provides a simple,…
-
Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
-
Tools & Templates|
Interactive General Accounting Tune-up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Interactive General Accounting Tune-up Diagnostic highlights Open…
-
Tools & Templates|
Interactive Financial Reporting Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking General Accounting and Reporting survey, this interactive diagnostic in excel can help you compare your financial…
-
Tools & Templates|
General Accounting and Financial Reporting Glossary
APQC created this glossary of terms for those interested or involved in general accounting and financial reporting. Those engaged in benchmarking may also visit APQC’s more…
-
Tools & Templates|
Accounting Checklist for Closing Out the Month
To assist organizations when performing the month-end, or soft, closing, APQC has created a month-end closing checklist that contains common tasks performed to ensure the…
-
Tools & Templates|
APQC's Knowledge Loss Risk Matrix
APQC’s Knowledge Loss Risk Matrix is a tool that helps organizations prioritize knowledge needs. The matrix identifies areas of knowledge that are at the highest risk of loss…
-
Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
-
Tools & Templates|
Diversity, Equity, and Inclusion (DEI) Glossary of Terms
This glossary defines terms to provide you with a basic understanding of workforce diversity, equity, and inclusion. It is not exhaustive but does present commonly used terms…
-
Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
-
Tools & Templates|
HR Strategy: Template
Use this editable template to document the HR strategy for your organization, line of business, and/or business unit. For an example of a completed document, see APQC's HR…
-
Tools & Templates|
HR Strategy: Example
Following is an example of a completed HR strategy document. Use it as a guide to documenting your organization’s HR strategy in APQC’s HR Strategy Template.
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.