Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Benchmarking and Improvement Tools
This is an APQC guide with models, techniques, diagrams, charts, and guides that organizations can use in their benchmarking and process improvement efforts. These include…
-
Tools & Templates|
Process & Performance Management Glossary
This glossary defines common process and performance management (PPM) terms.The glossary tab has three columns:The term - this is a list of common terms used in APQC's PPM…
-
Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
-
Tools & Templates|
End-to-End Process Map and Measures: Lead-to-Order (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
-
Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Presentation Slides|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
-
Presentation Slides|
Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
-
Tools & Templates|
Talent Acquisition: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
-
Tools & Templates|
HR Strategy: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
-
Tools & Templates|
Talent Development: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
-
Tools & Templates|
Employee Information and Analytics: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
-
Tools & Templates|
Rewards and Retention: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
-
Tools & Templates|
Using a RACI Chart
Whether designing a new process or improving an existing one, process analysis is an essential skill to help select the most appropriate opportunities for improvement and…
-
Tools & Templates|
How to Establish a Value Path
Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.