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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Benchmarking: Two Tales of Success
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Tools & Templates
Benchmarking: Quick Reference Guide
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Tools & Templates
APQC's Benchmarking Project Plan Template (Excel Template)
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Tools & Templates
Organizational Readiness Assessment for Benchmarking (Excel Template)
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Tools & Templates
APQC's Benchmarking Alignment Worksheet (Excel Template)
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Tools & Templates
Benchmarking Partner Selection Tool
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Tools & Templates
Scoping a Benchmarking Study (Excel Template)
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Tools & Templates
APQC's Benchmarking Alignment Worksheet
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Tools & Templates
Now in the Resource Library: Process and Performance Management
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Building Momentum Together: Our Journey of Continuous Improvement
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Tools & Templates
Benchmarking and Improvement Tool Glossary
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Tools & Templates
Brainstorming
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Presentation Slides
Process and Performance Challenges and Solutions for 2019
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
