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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Tools & Templates
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    Lock Bar and Line Charts

    Bar charts and line graphs are graphical representations that compare data from similar data sources. This article explains when to use them and includes some examples.

  • Tools & Templates
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    Lock Tornado Diagrams

    Tornado diagrams, also referred to as tornado plots or charts, are modified vertical bar charts. Tornado diagrams are used to determine the importance of the variable on the…

  • Tools & Templates
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    Lock Heat Maps

    A heat map is a graphical representation of data in a matrix where the individual are represented as colors. The colors are used to quickly understand the differences between…

  • Tools & Templates
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    Lock Monte Carlo Simulation

    Monte Carlo simulations is a problem-solving method that uses a computerized mathematical technique to approximate the probability of certain outcomes by running repeated…

  • Tools & Templates
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    Lock Content Analysis/Text Mining

    Content analysis or text mining is a powerful search technology for studying massive amounts of written and oral communications (e.g., unstructured data) and discerning…

  • Tools & Templates
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    Lock Sentiment Analysis

    Sentiment analysis is an example of content/text analysis. Sentiment analysis is an analysis of human feelings, attitudes, opinions, and/or emotions in online (such as Google…

  • Tools & Templates
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    Lock Box and Whisker Plot Charts

    A box plot or candlestick graph is a tool used to compare complex information between multiple groups. The graphic depicts the data using the data's range and quartiles to…

  • Tools & Templates
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    Lock Bubble Chart

    A bubble chart is a modified scatter diagram that displays three dimensions of data which helps visualize and determine whether three or more variables have an effect on each…

  • Tools & Templates
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    Lock How to Establish a Value Path

    Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…

  • Tools & Templates
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    Lock Wedge Stack Graphs

    Wedge stack graphs are a visualization technique that displays hierarchal data in a radial system. It can be for illustrating multi-level frequency data.

  • Tools & Templates
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    Lock Waterfall Graphs

    Waterfall graphs are useful analytics visualizations that graphically depict the impact of drivers or restraints on financial and performance measures, or any measure that is…