Resource Library

End-to-End Process Map and Measures: Question-to-Insight

There are several departments and teams in any organization focused on solving problems and providing insights to support decision making (e.g., market research, competitive…

Bar and Line Charts

Bar charts and line graphs are graphical representations that compare data from similar data sources. This article explains when to use them and includes some examples.

Tornado Diagrams

Tornado diagrams, also referred to as tornado plots or charts, are modified vertical bar charts. Tornado diagrams are used to determine the importance of the variable on the…

Heat Maps

A heat map is a graphical representation of data in a matrix where the individual are represented as colors. The colors are used to quickly understand the differences between…

Monte Carlo Simulation

Monte Carlo simulations is a problem-solving method that uses a computerized mathematical technique to approximate the probability of certain outcomes by running repeated…

Content Analysis/Text Mining

Content analysis or text mining is a powerful search technology for studying massive amounts of written and oral communications (e.g., unstructured data) and discerning…

Sentiment Analysis

Sentiment analysis is an example of content/text analysis. Sentiment analysis is an analysis of human feelings, attitudes, opinions, and/or emotions in online (such as Google…

Box and Whisker Plot Charts

A box plot or candlestick graph is a tool used to compare complex information between multiple groups. The graphic depicts the data using the data's range and quartiles to…

Bubble Chart

A bubble chart is a modified scatter diagram that displays three dimensions of data which helps visualize and determine whether three or more variables have an effect on each…

Benchmarking and Improvement Tool Glossary

This glossary provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…

How to Establish a Value Path

Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…

Wedge Stack Graphs

Wedge stack graphs are a visualization technique that displays hierarchal data in a radial system. It can be for illustrating multi-level frequency data.

Waterfall Graphs

Waterfall graphs are useful analytics visualizations that graphically depict the impact of drivers or restraints on financial and performance measures, or any measure that is…

Drivers of Effectiveness in Data and Analytics Programs

What’s old is new again. Three-quarters of organizations are involved in digital transformations in 2019. However, organizations have come to realize that off-the-shelf…

How Data and Process Simulation Can Achieve Operational Excellence

In this APQC webinar, Port of Vancouver’s Luis Lopez and Erez Iancu Ben Haim discuss how to predict the outcomes of your organizations’ decisions with the support of powerful…