Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Idea Management and Innovation Approaches for Supply Chain
Almost every organization recognizes that it needs to transfer and reuse institutional knowledge, but many do not know where to start or how to select the best approach for a…
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Presentation Slides|
Ensuring KM's Seat at the Table: Supporting Technical Expertise
At TechnipFMC, knowledge management has partnered with talent management to drive the definition and development of its new Technical Expertise Program, a four-tier technical…
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Tools & Templates|
Knowledge Retention & Transfer FAQ
This guide answers the questions APQC hears most related to knowledge retention and transfer.
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Presentation Slides|
Trends and Best Practices in Knowledge Transfer
In this on-demand webinar, APQC’s Lauren Trees explains why hybrid work, rapid change, and new technology are driving so many knowledge management programs to prioritize…
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Presentation Slides|
Knowledge Transfer at Arup
Many KM teams struggle to enable knowledge transfer and ensure the collective IP and expertise of an organization can be applied to new projects and problems. In this…
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Tools & Templates|
APQC's Role-Based Matrix for Identifying Knowledge Needs: Editable Template
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Role-Based Matrix for Identifying Knowledge Needs: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Tools & Templates|
APQC’s Knowledge Flow Matrix: Description and Instructions
For many years, APQC has advocated knowledge mapping as a technique to help organizations identify the knowledge required to perform the work of the business, understand…
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Presentation Slides|
How to Transfer Knowledge: KM Essentials
This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge transfer. APQC KM Principal Research Lead Lauren Trees and Executive…
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Tools & Templates|
Approaches to Drive KM Adoption and Knowledge Reuse
Knowledge management (KM) only works when employees actually use KM tools and resources, so KM teams need to deploy targeted approaches to incentivize them to do so. The list…
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Tools & Templates|
Innovation Approaches for Knowledge Creation and Sharing
Before knowledge can be stored and made accessible to others, it must first be created. Knowledge management (KM) approaches can play an important role in helping employees…
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Tools & Templates|
Documentation Approaches for Knowledge Capture
Critical knowledge is at risk when it's only stored in employees' heads. Knowledge management (KM) offers a variety of approaches for capturing critical knowledge through…
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Tools & Templates|
Observation and Analysis Approaches for Knowledge Capture
One way to capture critical knowledge is by observing and analyzing employee behaviors. Compared to other critical knowledge capture techniques, such as interviews, these…
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Tools & Templates|
Collaboration Approaches for Knowledge Capture
Collaboration is one of the best ways to get critical knowledge out of people's heads so that it can be captured and transferred. Knowledge management (KM) offers a variety…
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Tools & Templates|
Learning Approaches for Knowledge Transfer
Learning approaches, such as classes and instructional modules, are designed to optimize employees' skills and competencies. Because skill and competency building often…