Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Now in the Resource Library: Knowledge Management
APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the…
-
Presentation Slides|
Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
-
Tools & Templates|
20 Questions to Ask Yourself When Developing a KM Business Case
Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process…
-
Presentation Slides|
Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
-
Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
-
Presentation Slides|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
-
Presentation Slides|
Untapping KM's Business Potential
Knowledge management teams are most effective when they provide targeted support to the right functions and business areas. This involves finding internal customers who both…
-
Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
-
Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
-
Tools & Templates|
Knowledge Management IT/Business Analyst: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the knowledge…
-
Tools & Templates|
KM Core Team Job Descriptions: Defining Key Positions and Their Responsibilities
APQC has consulted with industry leaders to determine which KM core team roles are most vital to the success of a KM program: KM leader, KM specialist, KM communication…
-
Tools & Templates|
Knowledge Management Communication Director: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is the job description for the…
-
Tools & Templates|
Knowledge Management Leader: A KM Core Team Job Description
APQC has consulted with industry leaders to create sample job descriptions for common knowledge management (KM) core team roles. This is a job description for a knowledge…
-
Tools & Templates|
Knowledge Management Specialist: A KM Core Team Job Description
The knowledge management specialist job responsibilities include promoting knowledge sharing throughout the organization's operational business processes and systems by…
-
Presentation Slides|
Cultivating the Right Skills for KM’s Future
When is the last time you thought strategically about how to identify and fill skills gaps for your knowledge management team? This presentation describes how to develop…