Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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Tools & Templates|
Benchmarking and Improvement Tool Glossary
This glossary provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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Presentation Slides|
Process and Performance Management Challenges and Solutions for 2018
At the start of this year, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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Presentation Slides|
Coordinating between Improvement Disciplines to Add Value to Your Organization
Most large organizations support multiple “improvement” disciplines, including process improvement, knowledge management (KM), and others. But it’s rare that these groups…
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Presentation Slides|
On The Road to Quality with Benchmarking Best Practices
To ensure the success of any strategy, measurement is key. Following a structured methodology can help you shorten your path to success. This presentation from MSS Management…
