Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Building Momentum Together: Our Journey of Continuous Improvement
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
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Presentation Slides|
Shifting Organizational Climate, Culture and Expectations
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
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Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Presentation Slides|
Breaking Down Operational Silos: Part II
Operational excellence can be defined as the ability to meet—or ideally, exceed—the targets and metrics set by senior management every year. This requires organizations to…
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Presentation Slides|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Presentation Slides|
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges (Slides)
In December 2016, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2016, and…
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Presentation Slides|
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges
In December 2015, APQC's process and performance management group conducted an annual survey to understand the common challenges and priorities of practitioners in 2015,…
