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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Presentation Slides
Benchmarking: Two Tales of Success
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Building Momentum Together: Our Journey of Continuous Improvement
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Presentation Slides
Process and Performance Challenges and Solutions for 2019
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Presentation Slides
Process and Performance Challenges and Solutions for 2019
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Reports & White Papers
2019 Process and Performance Management Priorities and Challenges Survey Report
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Presentation Slides
A Journey Toward Excellence
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Presentation Slides
Supply Chain Benchmarking: What, Why, and How
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Presentation Slides
Process and Performance Management Challenges and Solutions for 2018
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Presentation Slides
Coordinating between Improvement Disciplines to Add Value to Your Organization
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Presentation Slides
Benchmarking HCM Strategy
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Reports & White Papers
Best Practices in Process Frameworks
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Presentation Slides
Benchmarking in the Supply Chain
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
