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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
Engagement & Employee Experience Spotlights: Services Industry
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Reports & White Papers
HR Technology and Analytics Practices: Services Industry
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Presentation Slides
Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos
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Presentation Slides
Four Steps to Improve & Monetize Your Process Improvement Program
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Presentation Slides
Being Agile: Adapting Design Processes
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Presentation Slides
Digital Process Transformation: A Value-Driven Approach
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Presentation Slides
Content Delivery for the Digital Workplace
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Reports & White Papers
Trends in Data Analytics Survey Summary: Manufacturing Sector vs. Services Sector
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Presentation Slides
The People Factor - Developing Competitive Advantage Through Sharing
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Presentation Slides
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Slides)
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Presentation Slides
Transforming the Employee Experience at IBM (Slides)
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Reports & White Papers
2019 Financial Management Priorities and Challenges: Services Industry Spotlight
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Reports & White Papers
Operational KPI Benchmarking: Survey Summary
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
