Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Life After Love: What Happens After Communities of Practice Fail?
This webinar tells a story of two World Vision communities of practice that "failed." World Vision KM Manager Brittany Persinger and Medical Teams International Chief of…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Presentation Slides|
KM Met Adult Learning: A Love Story
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
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Presentation Slides|
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
This presentation from APQC's 2019 KM Conference explores how a global healthcare solutions company, Medtronic, launched a knowledge management program that they call “FIND…
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Presentation Slides|
Using Design Thinking to Strengthen CoP Leadership and Measurement
While communities of practices (CoPs) are a time-tested approach, achieving sustained engagement and value to the organization can be extremely challenging. This presentation…
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Presentation Slides|
Setting up a Community of Practice for Data Scientists
This presentation from APQC's 2019 KM Conference describes the process for how BBVA set up a global community of practice for its data scientists. The community is based on…
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Presentation Slides|
10 Reasons Why You Need a Super User Network A-SAP
In this presentation from APQC's 2019 KM Conference, CMI’s Diego Alvarado gives insights into why implementing a super user network at CMI helped the organization to manage…