Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Automotive Industry
Find out how organizations in the automotive industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Consumer Products/Packaged Goods Industry
Find out how organizations in the consumer products/packaged goods industry are approaching engagement and the employee experience today. This industry-specific report, based…
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Reports & White Papers|
Engagement & Employee Experience Spotlights: Financial Services/Banking Industry
Find out how organizations in the financial services/banking industry are approaching engagement and the employee experience today. This industry-specific report, based on…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Petroleum/Chemical Industry
Find out how organizations in the petroleum/chemical industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Retail and Wholesale Industry
Find out how organizations in the retail and wholesale industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
Engagement & The Employee Experience: Survey Report
Find out how organizations are approaching engagement and the employee experience today. Based on APQC's 2019 survey of more than 200 professionals, this report explores: …
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Presentation Slides|
Engagement and the Employee Experience
The employee experience and a number of other techniques are receiving a lot of attention as new methods for engaging employees. Are organizations using these new engagement…
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Webinars & Videos|
Engagement and the Employee Experience
The employee experience and a number of other techniques are receving a lot of attention as new methods for engaging employees. Are organizations using these new engagement…
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Webinars & Videos|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Presentation Slides|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Presentation Slides|
The Future of Work: Improving How Employees Work, Collaborate, and Share Knowledge
These are slides from APQC’s February 2017 KM/HCM joint webinar. In this call, Executive Director Cindy Hubert and KM Principal Research Lead Lauren Trees described six…
Measure Spotlight Results
(1 - 5 of 79 Results)Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
Average tenure in months for business entity agents
Percentage of new hire retention after 12 months
