Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Embedding Process Management into the Pratt & Whitney Operations Knowledge Management Framework
When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom…
-
Presentation Slides|
Ensuring Knowledge Continuity During Employee Transitions
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing. This is…
-
Presentation Slides|
How People, Process, Knowledge, and Technology are Changing the Way We Do Business
At APQC's 2023 Hubert and Varney will discuss ways organizations align process and knowledge management to drive change, improve process performance, reduce risks, and…
-
Presentation Slides|
Engaging People: The Often-Overlooked Factor in Process and Knowledge Management
It’s simple but incredibly important; an engaged workforce is a high-performing one. And process and knowledge leaders understand the benefits of engagement, including…
-
Presentation Slides|
Citizen Data Scientists
What are citizen data scientists and why does your organization need them? At APQC’s 2023 Process and Knowledge Management Conference, APQC’s Allison Kerlegon defined big…
-
Presentation Slides|
Frameworks are Foundational
In this session, Jeff Varney, director of advisory services, APQC shares what the Process Classification Framework(PCF)® is, key elements of the framework, the history of…
-
Presentation Slides|
Are You Still Keeping Up With the Jones'? The Power of Benchmarking Your KM Program
Benchmarking and assessing your knowledge management program can help you identify areas of improvement, set goals and targets, measure progress, learn from best…
-
Presentation Slides|
Search as the Lifeblood of Any Digital Workspace
At APQC’s 2023 Conference, Dave Boland (Chief Knowledge Officer) and Susan Sommers (Director, Innovation and Solutions) shared insights and lessons learned from Ogletree…
-
Presentation Slides|
Transforming the Employee Experience at Northshore Edward-Elmhurst Health
This session gave participants a look at how focusing on the team member experience at Northshore Edward-Elmhurst Health resulted in streamlined processes and more…
-
Presentation Slides|
How AI Can Revolutionize Enterprise Search: Insights from Sinequa
Scott Parker from Sinequa presented an overview of how generative AI and other emerging search technologies can improve enterprise search systems, enabling employees to…
-
Presentation Slides|
Story for Stronger Leadership
Story is much more than a tool for conveying information—It is also a powerful way for humans to connect and build trust with each other. At APQC’s 2023 conference, Laura…
-
Presentation Slides|
Where Digital and Tacit Knowledge Meet
In this session, Merck's Grace Chen and Melanie Adams present a case study outlining how traditional and new KM approaches helped preserve expertise in the face of a pause in…
-
Presentation Slides|
Intentionally Creating an Environment to Generate More (and Better) Ideas
The World Café Method, as described by MSP Guide, is a methodology for creating a simple, effective, and flexible format for hosting group dialogue. Building on a technique…
-
Presentation Slides|
Starting with People: A Human-First Approach to Problem-Solving
Empathy and understanding are critical ingredients to success as we think about the changing needs of those who we create solutions for. At APQC's 2023 Conference, Tammy…
-
Presentation Slides|
Diversity, Equity, & Inclusion: What Will It Take to Move the Needle?
What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.