Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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The global microchip shortage is driving production delays across industries and around the world. But semiconductor manufacturers can’t just “go make more.” In this podcast,…
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Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling…
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KM Enablement to Support Business Strategy at Mercer
This short video features Lisa Weber, Mercer’s knowledge management (KM) leader, describing how her KM program supports the organizational strategy through content analytics…
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Dubai Municipality’s Knowledge and Innovation Management System
This short video features Soha Farouk Radwan, knowledge and innovation specialist at Dubai Municipality, explaining her organization’s fully integrated approach to knowledge…
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Webinars & Videos|
A Community of Practice to Support Project KM at Saudi Aramco
This short video features Ammar Alomair, Project Management Office (PMO) knowledge officer at Saudi Aramco, describing how the PMO uses a community of practice to support…
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How PTTEP Cultivates Communities of Practice
This short video features Benjamaporn Boonsiriya, senior officer of technology and knowledge management at PTT Exploration and Production Company Limited (PTTEP), describing…
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Automated Content Workflows at Prudential Financial
This short video features Allison Wilkins, director of knowledge management at Prudential Financial, describing how her team created automated workflows to guide the approval…
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Webinars & Videos|
Teach for America’s Local KM Diagnostic
This short video features Shannon Steffes, senior managing director of org- wide knowledge management at Teach for America, describing the tool her team developed for local…
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Webinars & Videos|
Tools and Techniques for 2021 KM Success
In our first-ever KM “show and tell” webinar, APQC invited our six 2021 Excellence in KM recipients to each showcase a specific tool, technique, or methodology that has…
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The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in…
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With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals…
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In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with…
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