Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Managing Project Knowledge Through a Lessons Learned Process
Saudi Aramco’s Project Management Office uses KM as a key service to enhance project decision making and execution. It has a robust lessons learned process to manage…
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Developing Personal Knowledge Management Skills
Partnering with the learning team, TechnipFMC’s KM team is educating knowledge workers on developing their own personal knowledge management skills—skills that will enable…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Digital Divide - And What To Do About It
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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KM Reinvention: Faster, Tougher, Smarter
Change is inevitable. Even when everything is going well and you're at the top of your KM game, you can be sure that tomorrow will not look like today. Whether driven by a…
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Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence
The increasing volume of information and diversity of channels make it difficult to connect with the knowledge and subject matter experts needed to solve problems. As a…
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Integrating Enterprise Social Tools and Communities of Practice
For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…