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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Value Chains, Policy Busting and Concept Models - Key Engineering Techniques for Escaping Silos
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Presentation Slides
Lean Approach to Process Improvement
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Webinars & Videos
Breaking Down Operational Silos at Park Place Lexus
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Presentation Slides
Breaking Down Operational Silos at Park Place Lexus
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Presentation Slides
Cypress-Fairbanks ISD: Taking the Service Request Process from Good to Great
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Presentation Slides
APQC's September 2015 Benchmarking Boot Camp
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Webinars & Videos
APQC's September 2015 Benchmarking Boot Camp
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
