Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Driving Innovation through Process Management: Realizing the Potential of Digital Transformation
Companies must apply their innovation capabilities in an agile way to achieve an immediate impact while preparing for disruptive improvements. This is especially important…
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Reports & White Papers|
Digital Transformation of Business Process Governance
Appropriate business process management (BPM) capabilities have a significant impact on the value achieved through digitalization. This is especially true for establishing…
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Reports & White Papers|
Appropriate Process Standardization
Realizing the right process standardization has a significant impact on the performance of companies. It has become especially important as a foundation to deliver efficient…
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Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Podcasts|
Making Change Management Mindful (Part 4) - How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal…
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Presentation Slides|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Reports & White Papers|
Effective Change Management Practices: Survey Report
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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Reports & White Papers|
Reactive to Proactive: The Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Reports & White Papers|
The Process of Process Management: Strategy Execution in a Digital World
This whitepaper is brought to you courtesy of the relationship between APQC and its member BPM-D. Business strategies and operations need to consider scores of ever…
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Reports & White Papers|
Value Driven Robotic Process Automation: Enabling Effective Digital Transformation
This whitepaper is brought to you courtesy of the relationship between APQC and its member BPM-D. Digitalization has transformed the way organizations operate. Robotic…