Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
Financial Services/Banking IT Organization and Processes Reset Filters

Search by keyword in the box below. Use the filter on the left to browse.

1 - 7 of 7 Results

Measure Spotlight Results

(1 - 5 of 23 Results)

Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue

Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"

Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"

Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue

Personnel cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
View all measure spotlight results
A blue background with an image of a light bulb in the background with this text on it: When APQC's more than 4 million data points aren't enough, we can support your custom benchmarking needs.