Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Data and Measures|
Social and Governance Reporting: Financial Services/Banking Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
-
Data and Measures|
General Accounting and Reporting Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
-
Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
-
Data and Measures|
Training and Development Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
-
Data and Measures|
Environmental Reporting: Financial Services/Banking Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
-
Data and Measures|
Accounts Payable Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC's Open Standards Benchmarking in accounts payable survey, this table highlights Accounts Payable and Expense Reimbursement (APER) key performance…
-
Data and Measures|
The Onboarding Experience of Today's Workforce Survey Report: Financial Services/Banking Industry
A number of trends have employers questioning whether the onboarding they offer meets business and employee needs today.Demand for onboarding is on the rise. Shorter employee…
-
Data and Measures|
Scope of ESG Reporting: Financial Services/Banking Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
-
Data and Measures|
Supply Chain Planning Key Benchmarks: Financial Services/Banking Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Supply Chain Planning, this article provides key performance indicator (KPI) benchmarks for organizations in…
-
Data and Measures|
Supply Chain Planning Key Benchmarks: Industrial Products Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Supply Chain Planning, this article provides key performance indicator (KPI) benchmarks for organizations in…
-
Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
-
Data and Measures|
AI in the HR Function Survey Report: Financial Services/Banking Industry
In the second half of 2024, HR leaders from across the globe and across industries answered questions about their objectives for using AI, practices related to using AI, and…
-
Data and Measures|
Supply Chain Planning Data and Process Management: Financial Services/Banking Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
-
Data and Measures|
Supply Chain Planning Technology and Visibility: Financial Services/Banking Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
-
Data and Measures|
2025 KM Priorities and Predictions Survey Report: Financial Services/Banking/Insurance Industry
To kick-start 2025, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess the…
Measure Spotlight Results
(1 - 5 of 3863 Results)Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
Total IT external personnel cost per $1,000 revenue
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
Business entity revenue per business entity FTE
