
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Financial Services/Banking Industry Report
APQC prepares financial services/banking industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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Data and Measures|
Planning and Management Accounting: Sustainability - Financial Services/Banking Industry Report
APQC prepares financial services/banking industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across…
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Data and Measures|
Sales and Marketing Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales and Marketing Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
IT Organization Performance Practices Report: Financial Services/Banking Industry
This report summarizes practices in the Financial Services/Banking Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from…
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Data and Measures|
IT Organization Performance Practices Report: Services Industry
This report summarizes practices in the Services Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Planning and Management Accounting: Process and Data Maturity - Financial Services/Banking Industry Report
APQC prepares financial services/banking industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a…
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Data and Measures|
Talent Management Technology Survey Results Snapshot: Financial Services/Banking Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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Talent Management Technology Survey Results Snapshot: Services Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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HR Technology Adoption Survey Results Snapshot: Services Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
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HR Technology Adoption Survey Results Snapshot: Financial Services/Banking Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
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Data and Measures|
People of Process Management 2023: Financial Services/Banking Industry Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
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Data and Measures|
Skills Gaps Survey Results Snapshot: Services Industry
This report explores the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Data and Measures|
Skills Gaps Survey Results Snapshot: Financial Services/Banking Industry
This report explores the availability and importance of different employee skills sets among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Financial Services/Banking Industry
Prepared using  data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…