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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of FTEs that perform the process group "process payroll" per 1,000 employees paid

Number of manual checks/payments per FTE that performs the process group "process payroll"

Number of payroll disbursements processed per FTE that performs the process "manage pay"

Number of time records processed per FTE that performs the process "report time"

Outsourced cost to perform the process "manage pay" per $1,000 revenue
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