Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
IT Organization Performance Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
-
Data and Measures|
IT Organization Performance Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
-
Data and Measures|
IT Organization Performance Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
-
Data and Measures|
IT Organization Performance Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
-
Data and Measures|
IT Organization Performance Practices Report: Services Industry
This presentation provides a summary of practices in the services industry related to strategy/structure, analytics, management of electronic information, IT architecture…
-
Data and Measures|
IT Organization Performance Practices Report: Telecommunications Industry
This presentation provides a summary of practices in the telecommunications industry related to strategy/structure, analytics, management of electronic information, IT…
-
Data and Measures|
IT Organization Performance Practices Report: Retail and Wholesale Industry
This presentation provides a summary of practices in the retail and wholesale industry related to strategy/structure, analytics, management of electronic information, IT…
-
Data and Measures|
IT Organization Performance Practices Report: Financial Services/Banking Industry
This presentation provides a summary of practices in the financial services/banking industry related to strategy/structure, analytics, management of electronic information,…
-
Data and Measures|
How IT Moves to the Cloud Practices Report: Services Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
-
Data and Measures|
How IT Moves to the Cloud Practices Report: Retail and Wholesale Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
-
Data and Measures|
How IT Moves to the Cloud Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
-
Data and Measures|
2021 Strategic Outlook Information Management and Search: Finance and Insurance Industry Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
-
Data and Measures|
2021 Strategic Outlook Information Management and Search: Retail and Wholesale Industry Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
-
Data and Measures|
IT Application Development and Maintenance Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application…
-
Data and Measures|
IT Application Development and Maintenance Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application…
Measure Spotlight Results
(1 - 5 of 462 Results)Public cloud Infrastructure as a Service (IaaS) cost as a percentage of total IT cost, excluding depreciation/amortization
Percentage of internal IT employees outside of the IT function in other business units
Percentage of the IT organization's spending dedicated to cloud
Hardware cost as a percentage of total IT cost, excluding depreciation/amortization
Identity and access management cost as a percentage of total IT security and compliance cost, excluding depreciation/amortization
