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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Distribution Financial Services/Banking Petroleum/Oil/Gas Wholesale Distribution IT Analytics IT Organization and Processes Reset Filters

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Measure Spotlight Results

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Time in weeks to close an identified IT skill or capability gap

IT strategy and governance cost as a percentage of total IT cost, excluding depreciation/amortization

Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"

Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"

Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue
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