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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Pharmaceutical/Healthcare Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2023 Managing Process Knowledge: Healthcare and Pharmaceutical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
Measure Spotlight Results
(1 - 5 of 8 Results)KM change management experts/specialists as percentage of total KM FTEs
KM training managers/specialists as percentage of total KM FTEs
KM AI specialists as percentage of total KM FTEs
Percentage of funding for KM applications from digital/IT group/function
Percentage of KM program's target audience that currently contributes to enterprise knowledge bases or repositories at least annually
