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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs

Total cost, excluding overhead cost, for the business entity's knowledge management program per $1,000 revenue

Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue

Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue

External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
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