Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Key General Accounting and Reporting Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Customer Credit and Invoicing Practices: Healthcare Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Controls: IT Information Governance Practices Report - Pharmaceutical & Healthcare Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Strategy and Culture: IT Information Governance Practices Report - Pharmaceutical & Healthcare Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Security and Regulatory Compliance: IT Information Governance Practices Report - Pharmaceutical & Healthcare Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
IT Information Governance Practices Report: Pharmaceutical & Healthcare Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
AI: IT Information Governance Practices Report - Pharmaceutical & Healthcare Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Accounts Receivable Practices: Healthcare Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Identifying Gaps in the Employee Experience: Healthcare Industry
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Accounts Receivable Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Direct and Indirect Procurement Trends: Healthcare Industry
As part of ongoing research in procurement, in 2024, APQC gathered information on the latest trends in direct and indirect procurement. This research provides a healthcare…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Healthcare Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Training and Development Key Benchmarks: Healthcare Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
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Data and Measures|
Marketing Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…