Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Controls: IT Information Governance Practices Report - Financial Services/Banking Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Strategy and Culture: IT Information Governance Practices Report - Financial Services/Banking Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Security and Regulatory Compliance: IT Information Governance Practices Report - Financial Services/Banking Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
IT Information Governance Practices Report: Financial Services/Banking Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
AI: IT Information Governance Practices Report - Financial Services/Banking Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Accounts Receivable Industry Spotlight: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Identifying Gaps in the Employee Experience: Financial Services/Banking Industry
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Customer Service Practices: Financial Services/Banking Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
How Process Programs Stack Up: Services Industry Report
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Data and Measures|
Manage Sales Orders Practices: Financial Services/Banking Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Accounts Receivable Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Marketing Practices Report: Financial Services/Banking Industry
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Sales Strategy: Financial Services/Banking Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Accounts Payable Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
Measure Spotlight Results
(1 - 5 of 3598 Results)Cost of goods sold as a percentage of revenue
New employees as a percentage of total business entity employees
Business entity revenue per business entity employee
Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs per business entity employee
