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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Cost of goods sold as a percentage of revenue

Value of materials and services per $1,000 revenue

Ratio of purchases to revenue

Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders

Cash-to-cash cycle time in days
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Image of a person's hand touching a block that is part of a process flowchart.