Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 Managing Process Knowledge: Petroleum/Chemical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
2023 Managing Process Knowledge: Retail and Wholesale Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
KM Program Practices Report: Retail and Wholesale
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
KM Program Practices Report: Petroleum and Chemical
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Retail and Wholesale Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the retail and wholesale industry by benchmarking common business activities. The…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Petroleum/Chemical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the petroleum or chemical industry by benchmarking common business activities. The…
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Data and Measures|
AI in Customer Service: Distribution/Transportation Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the distribution…
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Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
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Data and Measures|
Knowledge Management Trends Survey Report: Petroleum/Chemical Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Industrial Products
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Petroleum/Chemical
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Retail and Wholesale
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
2021 Strategic Outlook Information Management and Search: Retail and Wholesale Industry Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
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Data and Measures|
Virtual Collaboration in the Petroleum/Chemical Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…