Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Sustainability from the Inside Out
Sustainable procurement involves considering environmental, social, and ethical factors when selecting suppliers and purchasing products. Over time, sustainability has…
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People are Central to Supply Chain Improvement
This year, supply chains are continuing to stabilize as they recover from the disruptions of the pandemic and the accompanying economic challenges. In addition, they are…
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Meet Customer Expectations Through Last-Mile Logistics
Since the start of the pandemic, companies have struggled to keep up with changes to customer behavior. Among these are changes to customer expectations that impact last-mile…
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Supply Chain Digital Transformation: 2022 Current State
This infographic highlights data APQC collected in late 2022 from 301 global supply chain professionals about the current state of digital transformation in their supply…
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Big Data and Advanced Analytics: 2022 Current State
This infographic highlights data APQC collected in late 2022 from global supply chain professionals about the current state of Big Data & Advanced Analytics in supply chains…
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This infographic highlights data APQC collected in late 2022 from global supply chain professionals about the current state of Sales & Operations Planning and Integrated…
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Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Cultural Influencers and Supply Chain Improvement
Organizational culture affects multiple aspects of the enterprise, from employee retention to collaboration among business units. To shape organizational culture, companies…
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Factors for Improved Master Data Management
With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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APQC asked supply chain professionals to answer seven questions about Robotic Process Automation in supply chain in 2022. This infographic shows highlights from the poll.
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Supply Chain Knowledge and Concern for the Future
Over the last two years, the term supply chain has become well-known due to the disruptions and shortages caused by the pandemic. This infographic shows how much this…
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How to Pick and Use the Right Supply Chain Measures
Supply chain organizations are looking for the right measures to track their performance and identify opportunities for improvement. APQC recommends certain key…
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Supplier Relationship Management in 2022: Current State
APQC asked supply chain professionals to answer seven questions about Supplier Relationship Management (SRM) in April 2022. SRM involves managing third-party organizations…
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Order-to-Cash: Top Performers Do It Differently
APQC and the Digital Supply Chain Institute (DSCI) collaborated on an in-depth examination of how organizations are handling and improving their end-to-end order-to-cash (O2C…
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Break Down Procure-to-Pay Silos Infographic
The procure-to-pay process encompasses activities critical to the business: purchasing goods and services, receiving them, and then paying for them so the organization can in…
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