Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Where in the Organization Are the Process People?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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In this infographic, APQC describes the benefits of citizen development for organizations and their employees and provides high-level guidance for organizations looking to…
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Infographics|
Best Practices to Increase Your Change Management Maturity
APQC's Closing the Change Management Gap research examined how induviduals, teams, and organizations increase their maturity. The research uncovered eleven best practices…