Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Supply Chain Preparedness in 2024
Each new year brings with it a new set of supply chain successes and challenges. In early 2024, APQC conducted its 10th annual Supply Chain Management Priorities and…
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Data-Driven Decision Making in Manufacturing
Many organizations today have kickstarted the digitization of supply chains by relying on automation and business intelligence to manage and aggregate supply chain data…
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How to Measure Change Management Success in Supply Chain
As supply chains continue to evolve to meet the needs of a post-pandemic world, processes and systems have to be transformed accordingly. Continued transformations have led…
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Drive Engagement in Change in Supply Chain
Supply chain organizations are undergoing a digital transformation to keep pace with rapidly changing customer and business needs. Organizations must manage this change…
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Three Keys to Successful Change Management for AI
Increasingly, organizations are leveraging artificial intelligence (AI) to enhance enterprise value at new scale levels. According to APQC's survey on Knowledge Management…
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Supply Chain Digital Transformation: 2022 Current State
This infographic highlights data APQC collected in late 2022 from 301 global supply chain professionals about the current state of digital transformation in their supply…
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Three Steps for More Effective Customer Service
Through customer service research sponsored by Esker Inc. in August 2022, APQC discovered three important steps that any organization should make sure to carry out for…
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Is Virtual Collaboration Working?
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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The Norms & Guidelines People Want for Virtual Collaboration
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Virtual Collaboration & Employee Productivity
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Building Relationships in the Virtual Workplace
In fall 2020, APQC surveyed more than 800 people to understand their experiences collaborating virtually with coworkers. The research focused on: The tools and…
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Cloud Computing & The Finance Function
Cloud computing allows users to access and use shared data and computing services via the Internet or a Virtual Private Network (VPN). Using the cloud means storing and…
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Cognitive Computing & The Finance Function
Cognitive computing offers significant promise for finance functions seeking additional ways to deliver value and insights. Cognitive computing refers to self-learning…
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KM Partnerships: How and Why to Work with Digital
This infographic outlines key aspects of a functional partnership between knowledge management and digital teams or offices, including: reasons to partner, synergies…
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Digital Transformation in Supply Chain: 2019 Current State
APQC and Supply Chain Management Review collected information from 137 people about their organizations' status of digital transformation within their supply base in August…