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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Financial Services/Banking KM Measurement Reset Filters

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Measure Spotlight Results

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Number of business entity employees per FTE that directly supports the business entity's knowledge management program

Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue

Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
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