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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Financial Services/Banking Case Studies Information Technology Content Management KM Measurement Reset Filters

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Measure Spotlight Results

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Total IT cost, excluding depreciation/amortization, as a percentage of revenue

Personnel cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per process FTE

Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per process FTE

Personnel cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per process FTE

Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $1,000 revenue
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