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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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    What Makes Mercer Excellent at KM?

    Mercer earned APQC’s 2021 Excellence in recognition in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-entity level. This infographic includes…

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    What Makes Infosys Excellent at KM?

    Infosys Ltd. earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level. This…

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    What Makes Arup Excellent at KM?

    Ove Arup & Partners (Arup) earned APQC’s 2020 Excellence in Knowledge Management Award in honor of achieving Level 5 on APQC’s KM Capability Assessment at the Enterprise…

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    What Makes Shell Excellent at KM?

    Royal Dutch Shell earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the business-unit level. This infographic…

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    Lock What Makes Mercer Excellent at KM?

    Professional services firm Mercer earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM Capability Assessment Tool at the…