Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Spend Analysis Automation: Current State
Effective spend analysis relies on accurate data from numerous sources. Automation for spend analysis and data cleansing can not only yield more accurate results but also…
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2024 Supply Chain Top Focus Areas
APQC concluded its tenth annual Supply Chain Management Priorities and Challenges research in early 2024. With insights from 352 organizations around the world, this…
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Looking Back at Supply Chain Performance in 2023
APQC concluded its 10th annual Supply Chain Management Priorities and Challenges research in early 2024. With insights from 352 organizations around the world, this…
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Reports & White Papers|
Sustainability Trends in Supply Chain: DSCI-APQC Report
The Digital Supply Chain Institute (DSCI) and APQC have jointly conducted a survey to gather insights from 166 supply chain leaders on the role of Environmental, Social, and…
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Reports & White Papers|
2024 Supply Chain Priorities and Challenges: White Paper
In its 2024 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
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Supply Chain Preparedness in 2024
Each new year brings with it a new set of supply chain successes and challenges. In early 2024, APQC conducted its 10th annual Supply Chain Management Priorities and…
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Reports & White Papers|
2024 Supply Chain Priorities and Challenges: Cross-Industry Report
APQC concluded its tenth annual Supply Chain Management Priorities and Challenges research in early 2024. This report includes insights on organizations’ supply chain…
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Open Innovation Maturity and Supply Chain Success
Open innovation provides an opportunity for organizations to enhance their collaboration with supply chain partners within their business ecosystem. For some companies,…
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Data-Driven Decision Making in Manufacturing
Many organizations today have kickstarted the digitization of supply chains by relying on automation and business intelligence to manage and aggregate supply chain data…
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Keeping Expedited Logistics Costs at Bay
Expediting orders can become a costly endeavor for organizations over time, but various internal and external factors may require an organization to expedite orders to meet…
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Reports & White Papers|
Reinventing Supplier Relationship Management
APQC’s research—conducted in partnership with supplier relationship management (SRM) experts Kate Vitasek, Bonnie Keith, and Emmanuel Cambresy—shows that although there are…
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Making Leaps in Your Customer Service Performance
To assess whether your organization is doing well in customer service, it’s essential to choose the relevant key performance indicators (KPIs) to evaluate your customer…
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Taking Supplier Relationship Management to the Next Level
Supplier relationship management (SRM) is a method commonly used by organizations to ensure supplier adhere to contract terms and procurement activities. View this…
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The Importance of Tier 1 Suppliers in Emissions Reporting
Organizations face pressure from multiple directions when it comes to sustainability in supply chain. Factors such as public perception, competitors’ actions, regulatory…
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Reports & White Papers|
Measuring Customer Service
In 2023, APQC conducted research, sponsored by Esker Inc., that took a detailed look at the top KPIs organizations employ to measure customer service and order management…