Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
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Infographics|
2025 Top Challenges and Solutions: Project Management
Proper project management is crucial to ensuring that projects achieve success in a timely and organized fashion. Without careful management, an organization’s projects will…
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Reports & White Papers|
Delivering Knowledge at the Teachable Moment
Focus on the teachable moment and just-in-time learning continues to create a lot of convergence between KM and learning, given that many KM approaches also focus on on…
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Reports & White Papers|
2025 Process & Performance Management Priorities & Challenges Survey Report
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Infographics|
Risk Management in Supply Chain: 2024 Current State
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Reports & White Papers|
Risk Management in Supply Chain: 2024 Quick Poll Report
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Reports & White Papers|
Data-Driven Culture: How to Nurture, Lead, and Sustain It
To become a data-driven organization, you need a data-driven culture. When your organizational culture prizes evidence-based decisions over hunches and subjective judgements,…
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Infographics|
Change Management: How Process Programs Stack Up
Change management is the act of proactively managing change and minimizing the resistance to organizational change by engaging key stakeholders in the change process. This is…
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In February 2024, APQC surveyed to evaluate how current and emerging technologies are affecting KM teams, programs, and capabilities. Improving change capabilities and…
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Reports & White Papers|
Bridging the Gap: Exploring Change Management Practices in KM
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management…
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Infographics|
Three Keys to Successful Change Management for AI
Based on APQC's survey on knowledge management priorities and predictions for 2024, organizations are further incorporating artificial intelligence (AI) to elevate enterprise…
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Reports & White Papers|
2024 Process & Performance Management Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Reports & White Papers|
Monitoring, Sensing, and Preparing for Supply Chain Risks: Cross-Industry Report
APQC collaborated with BCG to conduct research with 185 companies to evaluate the current state of a full range of operational and supply chain resilience capabilities needed…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
Measure Spotlight Results
(1 - 5 of 238 Results)Total cost to perform the process "manage employee orientation and deployment" per business entity FTE
Total cost to perform the process "manage employee performance" per business entity FTE
Average time in days to close an identified skill or capability gap through training for an employee
Total cost to perform the process "manage employee orientation and deployment" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
