Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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Infographics|
State of Employee Engagement Programs
Take a peek inside employee engagement programs today. Learn: How employers are approaching engagement spending, What their top engagement program objectives are,…
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Infographics|
5 Ways the Best Employee Engagement Programs Stand Out
Employers with the most successful employee engagement programs do things that most other employers do not. Based on the results of APQC’s Engagement and the Employee…
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Webinars & Videos|
Embracing Digital Change in the Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Automotive Industry
Find out how organizations in the automotive industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Consumer Products/Packaged Goods Industry
Find out how organizations in the consumer products/packaged goods industry are approaching engagement and the employee experience today. This industry-specific report, based…
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Reports & White Papers|
Engagement & Employee Experience Spotlights: Financial Services/Banking Industry
Find out how organizations in the financial services/banking industry are approaching engagement and the employee experience today. This industry-specific report, based on…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Petroleum/Chemical Industry
Find out how organizations in the petroleum/chemical industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Retail and Wholesale Industry
Find out how organizations in the retail and wholesale industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Reports & White Papers|
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
This in-depth report from APQC, Identifying and Developing the Future Skills Needed in Sourcing and Procurement: Evolving Landscape Requires Revamped Talent Development,…
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Reports & White Papers|
People of Process Management 2019: Survey Report
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This report explores the…
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Reports & White Papers|
Engagement & The Employee Experience: Survey Report
Find out how organizations are approaching engagement and the employee experience today. Based on APQC's 2019 survey of more than 200 professionals, this report explores: …