Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
DEI and Talent Acquisition: Top 3 Actions of Best-in-Class
APQC’s research on diversity, equity, and inclusion (DEI) identified a best-in-class group that had significantly better outcomes than the rest of those surveyed. This…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Keeping Expedited Logistics Costs at Bay
Expediting orders can become a costly endeavor for organizations over time, but various internal and external factors may require an organization to expedite orders to meet…
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Turbocharge Your DEI Journey with Measurement
APQC’s research on diversity, equity, and inclusion (DEI) surfaced just how important it is to not just implement a DEI strategy, but also to measure DEI. This infographic…
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Presentation Slides|
Who Are the People of Process?
Effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In a…
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Making Leaps in Your Customer Service Performance
To assess whether your organization is doing well in customer service, it’s essential to choose the relevant key performance indicators (KPIs) to evaluate your customer…
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You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Advice from Your Finance Talent Management Peers
APQC conducted research on The Future of Finance Talent in order to help organizations identify ways they can close the finance talent gap. Through survey and case study…
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4 Keys to Shrink the Finance Talent Gap
APQC conducted research on The Future of Finance Talent in order to help organizations identify ways they can close the finance talent gap. This infographic reviews the 4…
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Total Cost of Budgeting and Forecasting
This infographic focuses on the median total cost of budgeting and forecasting, across industries, as reported in APQC's Planning and Management Accounting survey.
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Number of Budget Versions Produced Before Final Approval
Reviewing and editing draft after draft of your budget can be time consuming, frustrating, and may even risk disengagement from your stakeholders. This infographic…
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Eliminating Adjustments Bottlenecks
Adjustments come about for perfectly understandable reasons. In some cases, customers might find that there was a mistake in their billing or that an order is delivered with…
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Taking Supplier Relationship Management to the Next Level
Supplier relationship management (SRM) is a method commonly used by organizations to ensure supplier adhere to contract terms and procurement activities. View this…
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How to Create End-to-End Processes
An end-to-end understanding of work processes is critical for almost any aspect of managing business operations. In mapping out processes, organizations need to both…
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