Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
APQC's Knowledge Flow Process: The Recipe for Success
APQC's Knowledge Flow Process describes how knowledge flows through organizations in seven steps. The cycle includes creating, identifying, collecting, reviewing, sharing,…
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Measure Content Management Against Goals & Objectives
Organizations can enhance their content management by analyzing data on content usage and user feedback. Metrics can be used to identify gaps, improve search results, and…
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The Three Cs of Content Management
APQC's 2023 KM Priorities and Predictions research identified disorganized repositories as a significant challenge to knowledge management. Effective information management…
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Taxonomy Makes Content Management Less Taxing
According to APQC’s analysis, KM programs that use taxonomies are significantly more likely to perform effectively against goals and objectives and deliver measurable value…
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4 Steps to Manage the Content Lifecycle
It’s a lot easier to create content than to manage it over time—to ensure it continually reflects the organization’s latest and greatest knowledge, even years after it was…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Presentation Slides|
A New Foundation: Rebuilding the Knowledge Base at Elevations Credit Union
Elevations Credit Union is a two-time Malcolm Baldrige National Quality Award winner, and knowledge management has played a crucial role in its improvement journey. This…
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Presentation Slides|
Finding Answers Quickly with Knowledge Flow
With a growing number of internal repositories, Shopify’s frontline support team struggled to find the right information at the right time. This slowed down customer support…
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Presentation Slides|
Setting the Stage for Success: A KM Implementation Journey
Prudential used APQC's Knowledge Management Program Framework, case studies, assessments, and best practices to implement a KM program throughout its U.S. businesses. As a…
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Infographics|
3 Ways Enterprise KM Improves Findability
Findability is a big problem inside organizations, and it’s getting progressively bigger as employees squirrel away more and more stuff in enterprise systems. APQC’s research…
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Improving Content Management on the Road to KM Maturity
Every organization has a wide range of content, and it’s the job of knowledge management (KM) to ensure that employees can find the critical content they need, when and where…
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Presentation Slides|
Emerging Practices for Provisioning Knowledge Directly within Technical Workflows and Environments
A clear shift in the practice of managing knowledge in technical environments can be seen in the automotive sector. This shift changes from capturing knowledge as a passive…
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Presentation Slides|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Infographics|
Content and Collaboration in Microsoft 365
Microsoft 365 is the most common platform for cloud KM, with 53% of 303 surveyed organizations using it as part of their enterprise content and collaboration strategy. This…
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Data Management: Just the Facts
Data management is a major pain point for organizations as they grapple with the ongoing task of getting high-quality, usable data out of business silos. In response, APQC…