Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Infographics|
A Smaller IT Headcount is Not Necessarily Better
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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Infographics|
Human Resource Strategy: Roadmap for Process Improvement
This infographic is your roadmap for improving the HR strategy process. It outlines the best route for reaching your desired destination--to create and implement an HR…
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Infographics|
HR Strategy and Planning: Snapshot of Top Performance
This infographic explores key performance indicators, including drivers of top performance, to help your organization achieve success in HR strategy and planning.
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Tools & Templates|
Interactive HR Strategy and Planning Tune-up Diagnostic
The process group “Develop and manage HR planning, policies, and strategies” represents the overarching strategy and planning setting for the HR function at the beginning of…
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Infographics|
Average Span of Control for the HR Function
The span of control—which refers to the number of direct reports a manager has—is a measure that can help organizations evaluate the size of their HR function. Measuring the…
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Webinars & Videos|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Presentation Slides|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Infographics|
Making Build Vs Buy Talent Decisions
Find out whether organizations today are effective in making build vs buy talent decisions. Learn: • the top criteria they use to make these decisions, • the top…
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Infographics|
Current State of Workforce Planning
This infographic, based on the results of APQC Strategic Workforce Planning Survey, shows how organizations are using technology, data, and analytics in workforce planning…
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Infographics|
Best-in-Class Workforce Planners
This infographic, based on the results of APQC's Strategic Workforce Planning Survey, shows what the top workforce planners do differently than all other organizations. Learn…
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Infographics|
Building Resiliency in a Pandemic
COVID-19 has turned organizations upside down in a few short months. The need for social distancing, the economic impact, and changes in customer needs are driving business…
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Infographics|
From Reactive to Proactive: Surviving the Pandemic
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Tools & Templates|
Create and Manage HR Strategy Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies. Open Standards Benchmarking Assessment. By…
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Tools & Templates|
Workforce Management Performance Assessment
Assess the performance of activities and processes within the following process groups: manage employee information and analytics, reward and retain employees, and redeploy…