Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process frameworks like APQC’s Process Classification Framework (PCF)® can be used for an array of applications, ranging from understanding an organization’s current state …
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Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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Infographics|
Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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Presentation Slides|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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Presentation Slides|
How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
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Infographics|
Driving Effectiveness: Purpose and Value of BPM Programs
Business process management (BPM) teams are an invaluable resource for organizations. Whether they are focused on establishing a continuous improvement culture, executing…
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Infographics|
Putting Process Frameworks to Work
A process framework is a tool organizations use to support their process and organizational improvement efforts. The most common reason that people use process frameworks is…
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Infographics|
Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
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Infographics|
Using Process Frameworks: Comparative from 2019, 2021, 2023
Process frameworks help organizations on their process journeys. At their core they are a list of all the common processes organizations conduct and can be used for an array…
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Infographics|
Defining the Process Excellence Assets
This infographic defines APQC’s process excellence assets and knowledge, including a quick overview of each asset and a link to dive deeper.
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Infographics|
Connecting the Dots for APQC’s Process Excellence Assets
This infographic helps organizations understand how APQC’s process excellence assets and knowledge relate to each other and empower professionals.
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Reports & White Papers|
Best Practices in Applying Process Frameworks: 2021 Survey Report
In July 2021, APQC conducted its bi-annual Best Practices in Process Frameworks survey to learn how organizations are using process frameworks, the common adoption practices,…
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Reports & White Papers|
Best Practices in Applying Process Frameworks 2023: Survey Report
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Presentation Slides|
Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
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Presentation Slides|
Assess, Improve, and Benchmark Using the BEST Method
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…